Only love frequently Asked Questions

General Questions

What is onlylove?

A professional bridal dresses, wedding gowns, wedding dresses, prom dresses, bridesmaid dresses, evening dresses, cocktail dresses, celebrity dresses, mini dresses, club dresses, party dresses, flower girl dresses, and wedding accessories supplier.

 

Are you an established company?

Yes, we are.

Can I visit your retail store?

Yes, you can.

Do you have a store in my area?

No. But we think will have in the near further.

What is a "Wear Date"?

Your wedding date or party date.

How do I get wrinkles out of my dress?

You can do it if you have a Steam hanging ironing machine.

How should I store my dress?

Hang in the clear and dry place.

Can you send me a Catalog?

Yes, we can.

Do you rent dresses?

No.

Inventory & Product Information

How do I check availability and delivery time?

We will send you the package track number and tell you how to do.

How do I know if a dress is in stock?

Just ask us.

Can I see more pictures of a dress?

Yes, you can.

Can I order extra fabric for a bridesmaid dress?

Yes, you can.

Can I see a dress in another color?

Yes if we have taken the pictures.

Why has an item's information changed?

It depends on.

I saw an item I wanted; now I can't find it?

Just send us the pictures you are looking for.

Shipping& Returns

How are orders shipped?

By air express.

How long does shipping take?

It depends on, usually within one week.

How much does shipping cost?

It depends on the weight of the dress.

Do you ship internationally?

Yes, we do.

Do you charge customs on International packages?

No, we don’t.

If I order a dress, how long will it take to get to me?

About one month.

How can I get a tracking number for my package?

We will tell you.

How can I track my package?

We will tell you how to do.

What should I do if my tracking number isn't working?

We will track and call the express service center.

What should I do if my shipment was delivered damaged?

You have right to refuse.

Can dresses be returned/ exchanged?

Yes.

I think my item is flawed or incorrect, what should I do?

Inform us as soon as you can.

Measurement

How do I measure for a dress & find the best fit?

We will send you the measurement illustrate.

What if my measurements don't match the size chart?

You can send us your size by mail.

What if the dress I order doesn't fit me?

You can have it fixed by us or your local tailor.

I'm tall; can I get a dress with longer length?

Yes, of course.

How do I convert U.S. sizes to U.K. sizes?

We will tell you how to do.

Orders

How can I place an order?

Add the items in your shopping bag or send us a mail.

Do you charge sales tax?

No, we don’t.

Can I cancel my order?

No.

How will you contact me (about my order)?

By mail, Skype and MSN.

I think I placed a duplicate order, what should I do?

Inform us as soon as possible.

How can I check my order status?

We will inform you.

Live Chat

What is Live Chat?

Skype and MSN.

Payment

What are the methods of payment?

PayPal, west union and T/T.

When is my credit/debit card charged?

When you pay for your dress.

How do Paypal payments work?

Please see the detail in our payment part